Restaurant Chatbots: 6 Game-Changing Advantages

Download or Create your Restaurant Chatbot for Free

How are chatbots advancing customer experience in the restaurant sector? A restaurant chatbot is an excellent lead-generation tool that drives more revenue along with excellent customer service. By integrating restaurant chatbots into your web presence, you can reap many benefits and hopefully drive revenue. For guests, chatbots offer the opportunity to save time on commonly asked questions. Now, let’s see what a restaurant chatbot can do for restaurateurs.

With the bot on the other hand, the customer knows exactly what to do. No AI involved but still feels like you are talking to someone. You’ll find out why conversational commerce is still beneficial without AI in the next section. Till recently, the solution has been to get customers to serve themselves. If you have ever gone to a corner store, pharmacy or a shopping mall and talked to any of the store attendants you have engaged in conversational commerce. Competitions are an excellent restaurant promotion idea to get some attention for your restaurant, especially on social media.

Enable Seamless Handoff to Humans

This feature is especially important for global chains or small businesses that serve a wide range of customers with different schedules. In addition to quickly responding to consumer inquiries, the round-the-clock support option fosters client loyalty and trust by being dependable. Creating a seamless dining experience is the ultimate goal of chatbots used in restaurants. Chatbots are crucial in generating a great and memorable client experience by giving fast and accurate information, making transactions simple, and making tailored recommendations. Chatbots are useful for internal procedures and customer interactions.

You can even make a differentiation between menu items you only serve in the restaurant and those you offer for delivery with two different menu access points. When it comes to bots, there is a huge hype around messaging apps. Depending on the country of your business, you might be considering WhatsApp or Facebook Messenger. However, these two channels, while attractive, pose some problems.

Run social media competitions.

To finalize, set the currency of the operation and define the message the bot will pass to the customer. Now it’s time to learn how to add the items to a virtual “cart” and sum the prices of the individual prices to create a total. Thankfully, Landbot builder has a little hack to help you keep control of the flow and make it as easy to follow as possible. Before you let customers access the menu, you need to set up a variable to track the price total of your order. Start your bot-building journey by adjusting the Welcome Message which is the only pre-set block on your interface. From here, click on the pink “BUILD A BOT” button in the upper right corner.

This business ensures to make the interactions simple to improve the experience and increase the chances of a sale. Next up, go through each of the responses to the frequently asked questions’ categories. Give the potential customers easy choices if the topic has more specific subtopics. For example, if the visitor chooses Menu, you can ask them whether they’ll be dining lunch, dinner, or a holiday meal. Remember that you can add and remove actions depending on your needs.

Conclusion: Unlocking Other Benefits With Restaurant Chatbots

They remember that they want to book a meal to catch up with their friend. Their friend’s favorite food is Italian, and that’s what your restaurant specializes in! You’ve now interrupted this person and created a moment for them. A few messages later and they have a table booked for the next day and a great meal to look forward to. It was a frictionless experience and caused them no annoyance or stress. There was no waiting for websites to load or navigating around an unfamiliar site.

This engages guests and keeps them informed while reducing manual staff effort on repetitive marketing communications. For example, if a customer usually orders wine with their steak, the bot can recommend a specific wine pairing. Or for a four-top birthday reservation, it might suggest appetizer samplers and desserts. They can also send reminders about upcoming reservations and handle cancellation or modification requests. This gives restaurants valuable data to deliver personalized hospitality.

Thanks to my curiosity, I had the opportunity to experience how I operated a top restaurant in London, Oslo, Copenhagen, and here in Prague. Thanks to my work in Grand Cru during the time of Jan Punčochář, wine became a great hobby for me. So, I gradually managed to pass the sommelier WSET Advanced and Court of Master Sommeliers Certified.

Computers cease to be a tool used to do something yourself and more an assistant that is doing things for you. Silicon Valley has an uncanny habit of creating new tech trends that turn industries on their heads. Conversational commerce is one of those tech trends and the restaurant industry is one of its first targets. Not every person visiting your restaurant needs to be a brand new customer. In fact, it costs five times more to acquire a new patron versus one who’s dined with you before. This type of competition formed part of Rapid Fire Pizza’s chatbot strategy and netted them more than $16,000 from an ad spend of just $2,500.

Put the chatbot on your website or app

Most of the chatbot builders out there are very general and do not support the specific needs of different industries. But here at Tiledesk, we offer a ready-to-use chatbot template that is specifically designed for restaurants. So you can be assured that you’re getting a solution that meets your needs. Chatbots can help restaurants satisfy their customers’ needs and significantly improve customer experience.

• Top benefits include 24/7 customer engagement, augmented staff capabilities, and scalable marketing.
• You can easily download and customize our ready-to-use restaurant chatbot template or create your own from scratch.
• Then provide additional training data to expand the bot‘s conversational abilities and comprehension.
• Restaurant chatbots can help reduce no-shows by automatically sending reservation confirmations and reminders.
• This gives restaurants valuable data to deliver personalized hospitality.
• With chatbots, you’ll be able to instantly showcase your menu to the customers and provide them with the information they need in a quick and interactive way.

This means that your chatbot can learn to develop its “own mind” and make automated decisions about the type of responses it sends customers. Not only that, but chatbots have a huge impact on customer experience. As many as 70% of millennials say they restaurant chatbot have positive experiences with chatbots. It beats waiting for a restaurant to answer the phone, or, worse, being placed in a call queue. It not only feels natural, but it also creates a friendlier experience offering conversational back and forth.

These include their restaurant address, hotline number, rates, and reservations amongst others to ensure the visitor finds what they’re looking for. Panda Express uses a Messenger bot for restaurants to show their menu and enable placing an order straight through the chatbot. Customers can also view the fast food’s location and opening times.